Stratos Clean LTD
Privacy Policy
We take your privacy seriously and will only use your personal information to administer your account and to provide the cleaning services you have requested from us. We will never sell, share, or use your personal information other than as described in this policy.
About This Privacy Policy
This Privacy Policy explains how Stratos Clean LTD (“we”, “us”, “our”) collects, uses, stores, and shares your personal information. It also describes your privacy rights and how the law protects you.
This policy applies to all individuals whose data we process, including customers, employees, subcontractors, suppliers and partners.
Who We Are and How to Contact Us
Stratos Clean LTD is a company incorporated in England & Wales and based at:
38 Sherbrooke Cl,
Bexleyheath, DA6 7EQ, United Kingdom
Phone: (020) 3051-9251
Email: omotayo@stratosclean.co.uk
Website: https://stratosclean.co.uk/
Data Controller: Company Director, Stratos Clean LTD
How to Change Your Preferences
If you wish to change the way we contact you or update your preferences, you may do so at any time by contacting us via:
Email: omotayo@stratosclean.co.uk
Phone: (020) 3051-9251
How We Operate
We operate in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These laws give you significant rights regarding how your personal data is used.
We are committed to protecting your rights and will always:
- Process your data lawfully and transparently
- Allow you to withdraw consent at any time
- Advise you how to lodge complaints with the Information Commissioner’s Office (ICO)
Who This Privacy Policy Applies To
This policy applies to all individuals whose data we process, including:
- Domestic and commercial cleaning customers
- Employees and subcontractors
- Applicants to vacancies
- Suppliers, partners or associates
We require certain personal data to provide our services safely and effectively.
What This Policy Applies To
This policy covers the personal information you provide, or that we collect, including:
Personal Details
- Full Name
- Home or Business Address
- Phone Numbers
- Email Address
Service & Operational Information
- Cleaning requirements
- Frequency and schedule
- Property access information
- Price quotes and job notes
- Contracts, invoices and service history
- Staff employment or contractor details
Additional Information
We may retain application forms, booking forms, feedback, and communication records.
Physical documents are stored securely in locked storage. Digital records are stored on secure, access-restricted systems within the UK.
How Your Information Will Be Used
We only use your personal data when we have a lawful reason for doing so.
We may collect and process information such as names, addresses, contact details, service preferences, and payment-related data. This information may be collected when:
- Registering on our website
- Completing a booking or enquiry form
- Creating a customer or staff profile
- Joining a mailing list
- Entering into a contract for cleaning services
- Paying for services
Uses of Your Data Include:
- Responding to service enquiries
- Managing cleaning appointments
- Fulfilling our contractual obligations
- Processing payments
- Communicating updates or changes
- Managing customer relationships
- Obtaining feedback
- Sending optional marketing communications (only if you opt in)
We may use your details to identify services or offers that may interest you. Even if you opt out of marketing, we may still contact you with essential service or contract-related information.
Scope of Consent
We require specific personal information to safely and legally deliver cleaning services and comply with insurance requirements.
Our lawful basis for processing this information includes:
- Contract – we need the information to provide cleaning services
- Legitimate Interest – ensuring efficient and safe operations
- Consent – for marketing or additional communications
If you do not provide required information, we may not be able to provide services to you.
Consent may be withdrawn at any time.
Opting Out at a Later Date
You may withdraw your consent or request that we stop processing your data at any time by contacting us:
Email: omotayo@stratosclean.co.uk
Phone: (020) 3051-9251
We respect all user rights under UK GDPR.
How We Store and Process Your Data
All personal data is stored and processed securely within the United Kingdom.
We retain your data only for as long as necessary to fulfil the purpose it was collected for. For instance:
- Contract and service records: up to 6 years
- Marketing preferences: until you opt out
- Enquiries: usually up to 12 months
If you opt out of marketing, we will retain only the data needed to ensure we respect your request.
Our Obligations
As a data controller, we are legally responsible for how your information is handled.
We will always:
- Process data fairly and lawfully
- Only use your data for legitimate purposes outlined in this policy
- Keep your data accurate and up to date
- Allow you to exercise your rights under UK GDPR
Your GDPR Rights:
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to processing
- Restrict processing
- Request data transfer
- Withdraw consent
More information can be found at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Requests & Verification
You will not normally be charged a fee for exercising your rights.
We may request identification to verify your identity.
We aim to respond to all valid requests within one month, unless the request is complex, in which case we will inform you of any delay.
Third Parties
We may share your data with:
- IT and system service providers
- Payment processors
- Professional advisers (lawyers, accountants, insurers)
- HMRC, regulators or authorities
- Subcontractors or cleaners (only what is necessary for service delivery)
- Prospective business partners in case of sale or restructuring
All third parties are required to respect data security and act only under our instruction.
Security
We use appropriate technical and organisational measures to protect your personal information.
Access is limited to staff and third parties who require it for legitimate business purposes. All are bound by confidentiality obligations.
We will report any data breaches to relevant authorities within 72 hours, and to affected individuals where required.
We encourage you to review the privacy notices of any external websites you visit from our site.
Cookies
We use cookies to:
- Analyse website usage
- Improve functionality
- Enhance user experience
Cookies do not provide access to your device or personal information beyond what you choose to share.
You may decline cookies via your browser settings, though some site functionality may be limited.
Legitimate Interests
We may process or share data under legitimate interests for non-marketing purposes such as:
- Payments and accounting
- Fraud prevention
- Insurance and risk management
- Debt recovery
- Security and operational requirements
Contacting Us, Exercising Your Rights, and Complaints
If you have any questions about this policy or wish to exercise your rights, please contact us:
Email: omotayo@stratosclean.co.uk
Phone: (020) 3051-9251
If you are dissatisfied with our response, you have the right to contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk